Empathy and love are the two most important aspects of communication according to Denis Waitley, author of “Seeds Of Greatness”.
Walking in another’s shoes is the best way to truly know how they are feeling, what they need or want, or what they are saying. Doing this before we criticize or pass judgment is wise.
To love someone is to value them. Love is one of life’s experiences that is best kept by giving it away. Demonstrating value for and looking for the good in others builds confidence in communication. Love listens unconditionally, overlooks faults to find the good, voices approval on a regular basis, and makes an effort to spend time with someone.
Ten steps to better communication:-
1/ It’s never too late. Don’t wait. Don’t leave a void that can be filled with rumour or misrepresentation.
2/ Empathy doesn’t assume. Put yourself in others’ shoes.
3/ When listening, take responsibility for hearing. When speaking take responsibility for conveying message.
4/ Look at yourself through other people’s eyes. What do they see?
5/ Listen for truth, speak the truth. Check validity of information.
6/ Be open-minded. Consider without prejudice. Then research and test integrity.
7/ See positive and negative side of issues. Pursue the positive.
8/ Check that you shift roles to cater to communication needs of different people. eg. business partner, spouse, friend, parent.
9/ Who are you communicating with? Those you admire traits of?
10/ A touch is worth a thousand words. A hug, shoulder rub, arm pat can mean a great deal.
Enjoy communicating!
